Software Engineering Manager

Get to Know the Team
The Agent Experience team owns and operates the internal platforms used by Grab's support agents to serve our entire ecosystem, across every vertical and use case. Because agents rely on these tools to resolve critical issues for users and partners, we build our systems for extremely high availability, and 100% data correctness. When a user needs help with a transaction, they rely on our platform to ensure the agent has the right tools and data at the right time
Get to Know the Role
We are looking for an Engineering Manager to guide the technical and business strategy for this horizontal platform. You will lead a team consist of junior, senior, and lead engineers, and engineering managers. Your mission is to grow the platform while ensuring it remains performant under the weight of Grab's entire cross-vertical
support load
The Critical Tasks You Will Perform

• Technical Strategy: Directly partner with junior, senior, and lead engineers to bring technical strategy and design product solutions across multiple tech families.
• Business & D365 Influence: Work with Product teams to bring business strategy and collaborate with Business/Operations to influence and lead Microsoft Dynamics 365 (D365) strategies for the agent workforce.
• Leader of Leaders: manage teams with complementary skills.
• Partner Management: Perform high-level partner management across departments, including working with the Head of Engineering and business teams to agree on resource and budget needs.
• Accountable : Full accountability for the team/department's products, systems and teams
• Strategic Authority: Define the technology direction for your department and propose new ideas to lead organisational strategies.
• Standard Setting: Establish and uphold comprehensive technical standards within your team while influencing standards company-wide..
Leadership & People Management

• Growth & Coaching: perform and coach people growth at all levels, mentoring the engineering community on complex technical topics.
• Functional Expertise: Act as a functional expert, selling strategic ideas to executive-level partners and communicating with both technical and non-technical audiences.
• Scaling and Hiring: assess technical abilities and guide the team in making informed hiring choices to grow a complex organization.